In the workflow plug-in, I can add new resolution statuses, but have to specify whether there was "work done" on those statuses. What does that mean?
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The official explanation:
What that means: There's plenty of resolution statuses that indicate that you really didn't put much "work" into the resolution. Statuses like Resolved (Duplicate), Resolved (Not A Bug), Resolved (Already Exists), etc. indicate that work on the case was stopped. There's a philosophical point here. It often takes some amount of engineer time to figure out that a given report was "not a bug" or "by design". Shouldn't that count toward the hours you put in? Well, yes, and it does. When you charge time to these cases by setting the Working On, the intervals are recorded and show up in time reports. But, when EBS is looking for examples of historical performances to use in its Monte Carlo simulations, it ignores those cases. |
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