Question

Repro:

1. Create a new case (referred to as 'case zzzz').
2. Add the words 'case xxxx' in the edit box
3. Save the case.
4. Note there is a two-way link between 'case xxxx' and 'case zzzz' under the 'See also' label.
5. Edit 'case zzzz' and edit the previous case note from 'case xxxx' to 'case yyyy'.

Expected behaviour:

The two-way link from 'case xxxx' to 'case zzzz' is severed and there is a link between 'case zzzz' and 'case yyyy'.

Actual behaviour:

'Case zzzz' is linked to both 'case xxxx' and 'case yyyy'

We receive feedback cases directly through our website and as much as we'd like them not to, our users are typically going to put 2 or more queries on the same form. If they stuck to one always, we'd simply close the cases as a duplicate of another. As this isn't guaranteed, we put the text "case NNNN" into the case before closing it as this allows us to reference more than one existing case. The above issues causes problems as any link to another case is permanent.

Answer 1

This is a known issue, but unlikely to change in the short term for technical reasons. While you have deleted a reference from one event (and even this isn't strictly true, editing an event is really creating a new one), there may be other events with the same reference. Or the target bug may be linking back to this one. In short, we'd have to scan through a lot of text to verify that you've deleted all references.

The ability to allow removal of case relations is definitely on our radar. You can up-vote that feature request here.

Answer 2

Hi,

Actually I think I want the behavior described by Neil, assuming I understand it. I'm actively looking for ways to link more than two cases together right now--prolific reports from one user, for instance, all sent to the same case number.