Is there anyway to store emails in a "holding" area when the are sent to a mailbox.
I don't really want a case creating for every email as we are in the unfortunate position that not every email will be a case.
Thanks
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We needed this same thing for HR. We use FogBugz to track job applicants but occasionally an applicant will send in a resume or cover letter with salary information which we don't want in FogBugz. What we ended up doing is using two e-mail addresses, like this: hr@mycompany.com This is the public e-mail address we attach to job posts and applicants e-mail this address. It is not attached to FogBugz, someone from HR manually reads this inbox and reviews the messages. hrinternal@mycompany.com This is the address that is actually attached to FogBugz. When an HR person reviews a message sent to hr@mycompany.com all they do is look for confidential information. If there is none, they forward the message as is to hrinternal@mycompany.com. If there is confidential information, they forward a modified version (which usually involves downloading attachments, changing them, saving, re-uploading). We've been using FogBugz for HR for over a year now and it's saved a lot of time and gave us a much better workflow for our applicants. |
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We also would be interested in something of this sort -- if anything, at some level of spam case #'s shoot up very high over time only due to spam. This is very low priority, but since we are using FogBugz for various customer support purposes, we tend to track a lot of spam from public email addresses (even after filtering for spam at two separate relay points). Something better than treating the "inbox" as a "holding area" and relying on spam filtering only would be nice. Perhaps just an optional switch to prevent certain mailboxes from making any messages when a case # is not explicitly specified? I.e. all incoming emails are not cases until approved if there is no case #; but all emails with case # are automatically appended to existing cases. If it is a switch in a mailbox's preferences, it would be extremely useful. |
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The case-creation from email feature uses a Bayesian filter to filter out spam (or rather, to filter the case into any number of categories). After a while, if you mark the non-cases as spam, the system will get better and better at flagging them on it's own and won't make them into cases. This might solve your problem. |
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You can use the Bayesian autosort feature on the mailbox by sorting all incoming messages into an area within the Inbox project. You can either mark them as spam if you never want to see or respond to cases like the ones in question, or just sort them into an area you setup for the purpose "Non Issues", "Holding Area" etc. Either way, autosort will quickly learn to sort the messages for you. |
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