Question

I see that in the latest version (7.3.3) , a community user can create a case via the web. However, they don't seem to be able to do this via the API (one falls over the bug mentioned here: http://fogbugz.stackexchange.com/questions/1706/bug-xml-api-lets-community-users-log-in-but-returns-not-logged-on-afterwards )

Is this the intended behaviour? Is so, what's the rationale for allowing a class of user to create the same case in one way (web) but not another (api)?

I recognise that the API will have restrictions for community users, but it doesn't seem logical that 'add new case' is one of those restrictions.

Answer 1

This is by design. Community users and non-users have always been able to enter cases by email and via a public project's new case page, but they are not able to view and edit cases.

The XML API is designed to provide all the functionality of the UI for programmatic access, but requires a normal or admin user login.