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If someone is asking about a Case, they are assigned a ticket. How can I then combine those tickets into the original Case in FogBugz? Can I do that?

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could you clarify what you're looking for? I'm not sure if you mean a) combine multiple cases into one case b) give the customer their tracking ticketurl c) link between cases (see cdeszaq's answer below) d) something else. thanks! – adambox♦ Jul 26 2010 at 19:45

2 Answers

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If you have the text "Case 123" in the inquiring case, for example, "the original case is case 123", a bi-directional link will be created. The text will be turned into a link, and also a "See Also" field will be added to case 123, linking back to the inquiring case.

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From your other questions I assume that you mean the tickets used to allow external users to view cases. The plugin I pointed you to in http://fogbugz.stackexchange.com/questions/3764/can-non-fogbugz-users-log-in-and-find-out-the-status-of-their-cases does allow you to view, add and remove tickets for individual cases when editing them.

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