Question

The default behavior of FogBugz when resolving a case is to assign it to the person who opened the case and, in theory, is best suited to determine if the case was resolved correctly. We like this default behavior, and it works great for dealing with bugs.

However, when we develop new features, a number of different people are often involved with laying out the cases and work for the development of that new feature. The difficulty is that, as far as I know, there is no way to change who a case will be assigned to when a case is resolved (other than manually).

What we are looking for is some way to specify who the "real" case opener is, or even an additional person, such as a "QA" person, to double-check that things were done correctly.

We have tried using the custom workflow plugin, but there doesn't seem to be any way to add a custom "person" field to it to use for this sort of thing.

Any ideas?

Answer 1

The custom workflow should allow you to specify that all resolved features (or whatever category you prefer) are assigned to a particular user. What about using a virtual "Feature Review" user?

It's true that you can't create a workflow that uses a custom field to make decisions, that is unlikely to change for a long time.

Answer 2

We have a feature request open to allow you to configure a "Reviewer" user for cases and set the Workflow plugin to assign to him/her. You can vote for it here.

Would that satisfy your use case?

Answer 3

Slightly different form of the same request:

• Want the ability to change the destination person for some bugs, but not others (maybe 3-5% of the total).

ability to modify the opener (even if only by the admin) would make this straightforward

Updating the workflow will affect the other 95% of bugs as well, which is not what we want.

Suggestions or recommendations would be appreciated!