As the main processor of incoming cases, I would like to "mute" or otherwise gray out fields according to project, so that when I'm tabbing through Project-Area-Milestone-etc, I skip right over unnecessary fields.
For instance, in our IT department, by policy, we never move cases to another project, and we allow FB to take care of the status of the case at all times.
Therefore, when sorting a new case, it would be good not to have to press the tab button 8 times in total to move through to the "OK" button, but only 6 times (skipping over Project and Status).
Hmm .... could this be implemented with a repurposing of the "Add Fields" feature?
Cheers and thanks, Justine