Question

We are using the FogBugz on Demand account and have created email addresses for each of our clients to log issues via email that automatically create cases in FogBugz. This works perfectly, but our clients now receive updates any time we change a field on the issue, such as the "current estimate" field that we'd normally not want to convey to the client nor bother them with an email on this update.

Can we turn off the emailing of issue changes to the correspondent, or limit it to only certain changes such as status and description updates? I assume the only option is to delete the email address from the correspondent field. Any other options?

thanks.

Answer 1

You can go into their "User" account and turn off email notification. Note that you will have to use the "reply" or "email" functionality then to notify them of any changes.

Answer 2

If you only need to have your clients email in cases and not actually log in and view / edit them, you don't need to give them full "normal" user logins. Instead let them email into a mailbox FogBugz checks. See this help article about user types and this one on public case submission.