When I forward emails into FogBugz from Mail.app (Apple Mail) on my Mac, FogBugz sets the correspondent to my email address instead of recognizing that the message is a forward and setting the correspondent to the original sender's email address.
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I disagree that this is a bug. At least, it's not for us. We use the Forward function in Apple Mail when we want the Forwarder to be the correspondent of the case. IE a developer has an issue he wants to log but doesn't want the originator to be the correspondent on the case. We use a feature in mail called "Redirect" when we want the correspondent to be the emailer and not the developer who is redirecting. In this instance the originator is the correspondent and also receives the appropriate notification emails that are set for that mailbox. This distinction is important to our process. We would need to go back to the drawing board if this were to change. My 2ยข... |
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This is a bug and should be fixed. A workaround for forwards from mail clients that don't use one of the below formats is to remove all text, including "Begin forwarded message:" so that your forward starts with "> From:" FogBugz looks only for these lines before a quoted reply to determine if it's a forward:
It's not picking up Apple Mail's
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