I've created a new status called "Inactive". I have some cases with a status of "Active" and some of "Inactive".
When I search for:
Status:"Inactive"
... I only get the inactive cases - no problem.
When I search for:
Status:"Active"
... I get both active and inactive statuses.
Is this due to stemming? Adding wildcards doesn't seem to help.
status:"Active" -status:"Inactive"
... works but is a bit ... wordy.
Any tips?