Question

The ticketurl allows a non-logged-in user to see the public status page for a case (showing only status, original title and email events). When is that created for a case? I know it needs to be in the database to be accessed in the notification email and via a snippet.

Answer 1

the ticketurl (sTicket in the Bug table) is created if it doesn't already exist in two places:

1. When a case is opened (does not include re-opening a closed case)
2. When an email is sent from a case

See also:

• Removing the "your cases" list
• Removing a case from public access