Question

I'm trying to add a custom search to a filter that will only show cases that have any amount of time logged against them in order to get a list of cases that are "in progress". It seems reasonable to me that the smallest unit of time that would be considered for this should be 1 minute, so I've tried using the search elapsedtime:"1m.."

This doesn't seem to do anything. However, changing it to elapsedtime:"1h.." does indeed filter out any cases with less than an hour of work on them.

So, I tried:

• elapsedtime:"1m.." - all cases still visible
• elapsedtime:"1h.." - works!
• elapsedtime:"30m.." - all cases still visible
• elapsedtime:"59m.." - works!
• elapsedtime:"31m.." - works!
• elapsedtime:"29m.." - all cases still visible
• elapsedtime:"21m.." - all cases still visible

This doesn't make sense to me - can anyone tell me what's going on here, and if/how it's possible to correctly construct the filter I'm looking for?

Answer 1

That does sound like a bug.

Consider using

-elapsedtime:"0m"

(i.e. "Elapsed time is not 0m").

Answer 2

Apparently, all values below 0.505h (or 30.3m) are truncated to 0. It sounds like a bug to me.
Decimals are allowed, so as soon as this is fixed you can use elapsedtime:0.001m...