I see from the placeholders I can put in snippets and mail auto-replies that there's something called a "ticket". What is that?
|
3
|
|
|||
|
|
|
3
|
The "ticket" for a case is a generated 8-character value, that, when combined with the case number, allows outside users to see certain parts of, and attributes of, their case. It used to be generated only for cases emailed into the system, but is now generated for all cases. The chance of a random outside user guessing this ticket value is 36 to the power of 8, about 2,821,109,907,456 to 1. If someone was trying to "brute force" access to a case, you would almost certainly detect the millions of hits on the same case, and we certainly will detect it on our servers (for those folks on FogBugz On Demand). You can send a customer the ticket url using a snippet. |
||||||||||||
|
