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FogBugz does not receive messages. Exchange receive the messages support@company.com, in FogBugz the User support and the mailbox support@company.com is connected and works. I can send E-Mails from FogBugz with support@company.com, but I can't receive mails in fogbugz. The Diagnostic Tool found no errors! NEED HELP! Thanks! |
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Perhaps Exchange (or something else) is pulling the mail out of your account before FB gets a chance to read it. Do you have another (perhaps non-Exchange) account you could do some initial testing with? |
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I have sent you an email. Could you call us to schedule a tech support call to debug this problem? 1-866-364-2733. You can give the case number FC1905927 when you call. Update: for posterity, the fix was to run For others finding this post when searching for trouble downloading mail: our general mail debugging post. |
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