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1

We have a POP3 mailbox for support@ourcompany.com. We set it up in FogBugz. It works.

However, when new users reply to a message for the first time, the return address is cases@ourcompany.fogbugz.com. The users have to manually change it to support@ourcompany.com.

Fortunately, they only have to do this the first time they reply to a message, but it would be nice to pre-set the default return address.

While the cases@ourcompany.fogbugz.com address also works, the fact is, we aren’t FogBugz. E-mail to our customers should come from our own domain name and I shouldn’t have to create a tutorial for new users showing them how to do that.

Case FC1858416

edited Jun 1 2010 at 20:22

db♦♦
11.5k●7●13

asked May 28 2010 at 23:34

Nate
53●3

db · Accepted Answer · 2010-06-01 20:23:59Z UTC

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We currently have a case open to consider this change in the future. I've marked that case with a note to update this question once it has been addressed.

answered Jun 1 2010 at 20:23

db♦♦
11.5k●7●13

Chris Hall · Answer 2 · 2010-06-09 11:44:09Z UTC

0

The case number with the Kiwi in this question doesn't appear to relate to this question.

How do I find the current status of this question?

answered Jun 9 2010 at 11:44

Chris Hall
1

You can't. The case number is internal to Fog Creek. As I understand it, the status- tags aren't used anymore. – Michel de Ruiter♦ Jul 27 at 7:56

Can I set my users’ default return address for outgoing mail?

2 Answers