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I very much appreciate the newly added IMAP feature, that add a great deal of versatilitly to email integration.

However, I had hoped to finally connect user mailboxes for the purpose of "forwarding" emails that were sent to personal email into FB.

For this to work, the FB IMAP configuration form would need to allow to specify the IMAP folder (default being "INBOX" anyways).

More clearly, a user connects his personal mailbox with FB and specifies a folder in his mailbox (i.e. "fogbugz") to be polled by FB and all respective emails imported into FB, while it is at his own descretion to deal with emails in his actual inbox.

Right now, this would not be possible, since FB would import ALL emails (and only) from users inboxes, while possibly only a fraction of ALL messages needed to be forwarded.

Please advise whether this is something you would consider adding / exposing as a parameter anytime soon.

flag	asked May 11 2010 at 20:31 KJ 61●3

Ted · Answer 1 · 2010-05-11 20:59:48Z UTC

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We considered a number of features for the IMAP mailboxes, but settled on something like "POP over the IMAP protocol." Our primary focus is on enabling email support for people who don't have POP server access.

Things are always subject to change, but at this point we don't want to encourage people to share IMAP mailboxes between FogBugz and other programs. FogBugz expects to own the mailbox, and we feel the easiest way to prevent mistakes is to make it harder to create a troublesome configuration.

answered May 11 2010 at 20:59

Ted♦♦
4,870●3●10

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That is dissappointing to learn; I do not see how the Folder parameter (as it is a required parameter in the protocol syntax anyways), poses any great thread for misconfiguration. Please reconsider to not defeat the potential that IMAP support would add. – KJ May 12 2010 at 14:18

I am also interested in exactly this. Right now if I get an email that should be a ticket, I have few options from my Google mail interface. Instead I load up a mail client and drag the email from my Google account over to a 2nd Google account that FB polls, which is a bit of an inconvenience, and far too difficult for me to explain to my not-so-technical co-workers. I'd much prefer to just set them up a label in Gmail (which would appear as a folder in IMAP) and tell them to label anything they wish to turn into a ticket. – Kearns Jan 18 2011 at 19:40

If they forward the email to FogBugz, it should "do the right thing" and the email will appear as if sent by the original sender. – Ted♦ Jan 19 2011 at 15:39

FBOD and FB 7.3 new IMAP feature does not allow to specify IMAP folder for import

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