Can we have digest emails rather than an email for every case edit?
From time to time, we edit multiple cases at once (eg: change from one milestone to another). Currently, when another user edits multiple cases at the same time which are all assigned to me, I receive an e-mail for each case separately even though the change was the same for all of them. I want to receive a single e-mail that tells me about that single change.
For example: Someone changed 20 of my cases from one milestone to the next. Instead of receiving 20 e-mails letting me know, I would like to get a single e-mail that tells me that the specific change was made to "the following 20 cases" and then see a list of the cases.
Generally, looking at the Date and Time the 20 e-mails arrived usually shows me which ones to ignore.
I did find this question similar: (time-based digest emails) but I feel that my request is not quite the same as I don't want some time-delay on the e-mail. I want an "always on" option that would happen on a multiple-case-edit.