Question

Our FogBugz is hosted on your servers. We're getting slowness. Is it you? Us? The Intertubes?

Answer 1

Here are some debugging steps Shawn (one of our sysadmins) recommends.

1. If using a consumer-grade internet connection (cable, DSL, anything with a Linksys-tier router or modem), try rebooting your equipment. This applies even if it's not happening with other websites.

2. Visit www.speakeasy.net/speedtest and test against their NY location. Low speeds could indicate speed problems with your network or the path to NY.

3. If possible, try the previous two tests from a separate network (another location, for example a coffee shop or at home) and a different PC.

4. Disable (but do not un-install!) all FogBugz plugins and test again. If there's a difference, enable each plugin one-by-one and let us know which one triggers the slowness.

5. Contact us by email with the following:

   • Your public IP (www.whatismyipaddress.com)
   • The results of a traceroute (win, mac, unix) to ping.frii.com
   • The results of the speed test in #2 above
   • A description of where you see the slowness, whether it's intermittent, etc.
      

6. If you're feeling ambitious and are comfortable with deeper debugging, you can include a few Firebug logs. That might help us track down the problem.