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So I've set up a filter to show all open cases assigned to members of my team, sorted by assignedto then status. And I see an entry on the list of a case where the status is Resolved (duplicate). I've gone into the workflow and seen that this status is under the "resolved" set. Any ideas? |
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A resolved case is still considered open. If you don't want to see resolved cases in your list of open cases, you need to filter on Status -> Active - Any Active Status, not Open or closed -> Open. |
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