Question

When inserting a snippet (FogBugz Version 7.2.18 (DB 741, Build 1656)) it is always inserted att the top of the edit field for me (both in IE8 and Chrome 5). The snippet should be inserted at the character position instead i think?

Example: I have a snippet with my name in it.

I Write:

Hello Customer, we're working on your problem right now! [PRESSING INSERT SNIPPET KEY HERE]

Now my text looks like:

André Johansson Hello Customer, we're working on your problem right now!

But I want it to be like:

Hello Customer, we're working on your problem right now! André Johansson

I'm guessing this is a bug, am I right?

Case FC1876476

Answer 1

I was able to repro this in IE 8.0.7600, but only if I use the snippet browser:

1. Launch FogBugz in IE8
2. Edit a case, add a few lines of text
3. Open up the snippets browser by hitting ``
4. Pick a snippet from the list and click OK

Expected: the snippet should be inserted where your cursor was positioned.

Actual: the snippet is inserted at the very beginning of the edit.

I filed a bug report:

Case FC1876476

Note 1: the workaround is to type the snippet name and use the ` key to insert the snippet inline. The problem only exists, as far as I can see, when you pick a snippet from the list box.

Note 2: snippet browser works for me in Chrome 4.1.249.1059 (44723), which is the latest stable build.

Answer 2

Definitely a bug. We'd need version # and browser. If you're using chrome, make sure it's not a dev build...

We haven't seen this yet, and would have likely run into it since we use snippets all of the time, so something weird is going on.