Question

I have a contact form on my website that submits cases to FogBugz via the API. I'm currently using the cmd=new command. The drawback is that when I click the "Reply" button in FogBugz, the text that the user initially submitted via the form isn't quoted in my reply.

As a potential solution, I tried using cmd=reply instead, setting sFrom to the user's address and sTo to our FogBugz mailbox address. This event shows up in the case just as an email would (perfect!); however, the reply is also sent as an actual email, which ends up in the FogBugz spam folder.

Can we have an option to suppress email when using cmd=reply (or some other way to achieve my goal)?

Answer 1

I needed to do exactly the same thing. The workaround I'm currently using is to use cmd=email or cmd=reply and then set the sTo address to a do-not-reply email address (e.g. donotreply@mycompany.com). This way FogBugz thinks it is sending the email, but the email is simply eaten and ignored by our do-not-reply email address.

This is not an ideal workaround though, so I would also welcome the ability to submit email events through the XML API without actually sending the emails.

Answer 2

You can create events like this via a plugin.