Question

Expected Behavior

In my user options I have two e-mail addresses separated by a comma. When I requested a password reset from the forgotten password link, I expected the forgotten password dialog to accept one address or the other. For example, if in user options I had "dev1@mycompany.com,dev2@mycompany.com", I would expect the forgotten password request to work by entering "dev1@mycompany.com".

Actual Behavior I had to enter "dev1@mycompany.com,dev2@mycompany.com" to get the forgotten password request to recognize the e-mail address.

To Repro Configure user options with comma separated e-mail addresses, try using the forgotten password feature.

Case FC1874576

Answer 1

Workaround:

The Forgot Password page says: "Enter the email address or the full name you used to sign up." When you have multiple emails configured for your user, you can enter your full name and it'll send the link to each address listed. This is a decent workaround, but not entirely obvious.

Suggested improvements:

The problem is that multiple FogBugz users can share an email address. If Adam and I are both associated with customer-service@fogcreek.com, then neither one of us should be able to use that address to login or to generate a "forgot password" email.

But if anyone tries to use an ambiguous email address, they should get a clear error message, like:

"The email address you entered is associated with more than one account. Please enter your full name or a unique email address."

If a users has more than one email address on file, but they're all unique, they should be able to use any of them without issue.

Answer 2

Thanks for the bug report! I believe this is by design since that is how the user is identified in the database, but it would make sense to me to allow use of one of the addresses. I have opened a case to look into changing this behavior.

Answer 3

id password find