Question

Hello,

We recently began using the mailbox feature in fb7 for one of our customer support areas. As what appears to be the popular and sensical practice, have setup autosorting to the inbox project and have found this to work quite well.

We are looking to add a second mailbox to our fogbugz install, but was wondering if anyone could make any recommendations for how they would setup autosorting. I'm somewhat new to this feature, but I was thinking that adding a second mailbox to autosort into the Inbox could be a littel confusing, especially since each mailbox is managed by different people.
My initial thought was to create a new project named "inbox 2" (or something like that) and create Undecided, spam, and non-spam areas in the same manner the inbox project is setup. However, I am not sure if the autosort would understand this configuration and treat mail as it would if it was going to the "inbox".

Does anyone have experience with handling multiple mailboxes and would share any suggestions.

Answer 1

Your setup will depend on what each email address / mailbox is for. If one address is for sales, support, etc for project X, you would point that at a project (Inbox for now) and have it autosort into areas for each type of message.

If the second address is for the same product, with the same types of messages, I would point it at the same Inbox project. If it's for project Y, I would point the new mailbox at a new project, "Project Y Inbox" and setup areas for it to autosort into. I would then rename the Inbox project for the first mailbox to reflect what it is, "Project X Inbox" (or create a new project and start using it).

Let me know if this is makes sense for you.

Answer 2

What is the best practice when I have one email adress for several products (e.g. hotline@mycompany.com). I think the easies solution is to move the case to the corresponding project. But I've read in the documentation that this is a problem for autosort.