Is there a way to export the latest case description into Excel? As of now I've set up my filters using the Title w/ comments column, but this just gives me a snippet of the case description. I would like to separate the description into a separate column. If not, I'd at least like to show more of the description in the Title w/ Comments column.
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A nifty workaround for this and a way to get ALL case event exported is to use the XML API to fetch all the columns you want for a list of cases and include the "events" option. Save the response as an XML file, then open it in Excel. |
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Currently, this isn't supported, but we have a case open to consider this feature for a future release. Please up-vote this question (not this answer) to show your support for adding this feature. One way to work around this might be to enable the Custom Fields plugin and add a "Description" field of type "Long Text" that is displayed at the top of each case. You could then add this "Description" field to the list of columns displayed in your search/filter and then export this view to Excel. This should include the "Description" field as a separate column. |
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Really essential to be able to export the comments. I need a quick list and the only way is to study how xml api works? Mmmhh |
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