Question

I'm seeing one or more of these errors:

• Server.CreateObject Failed
• Server.CreateObject Access Error
• Library not registered
• There is a problem with the page you are trying to reach and it cannot be displayed

What do I do?

Answer 1

Solution - XP/2003 only:

1. Read this.
2. Ensure that the FogBugz user has full control on your FogBugz key in the registry:
   HKLM/SOFTWARE/FOG CREEK/FOGBUGZ
3. ...and the FogBugz folder itself, which is by default here:
   C:\Program Files\FogBugz
4. If no luck yet, restart IIS.
5. If still no luck, proceed to next solution.  

Solution - All operating systems:

1. Your dll's in the accessories folder may not be registered correctly.  Run register.bat, which lives in that folder, and reboot.
2. If that doesn't fix it, you may have a permissions problem. The Windows user account that FogBugz is using may not have permissions on the dll that the COM object lives in, OR domain policy prevents it from doing a CreateObject. Make sure the FogBugz user has permissions on the FogBugz folders.
3. If that doesn't fix it: errors like this can also be caused if you do not have the latest version of Microsoft Windows Script. Download and install it from their web site.