Question

I'm basically the only one using our FogBugz account but I'm using it to support a number of (internal) users. I'd like to be able to share some information from the FogBugz server with the users I'm supporting.

For example:
- A list of open/active cases... so that they can search for duplicates before submiting change requests
- A breakdown of how active cases have been assigned to up and coming milestones (sorted by backlog) so that they can get an idea of the relative priorities currently assigned to change requests
- Progress being made on up and coming milestones, so they know when to expect new features and bug fixes

The last one isn't really critical - that would be nice to have (mostly I'd share that with the project manager), but the first two would be really useful... Even just an RSS feed that I could modify the permissions on to make it public.

Is there any way to do this? I guess it's kind of part of a broader feature request for a more fully featured "client support" portal where customers or employees of companies that developers are working for can go to get help, see what the status of existing issues is and get some visibility into the projects that they have commissioned.

Cheers,
James

Answer 1

Anonymous and Community users are only able to see the open/closed status, original title and email correspondence for cases with their email address in projects designated as public. If you install the Community Case List plugin, you can provide access to that information for all cases in designated projects to logged-in community users.

If you need to provide more information on cases such as other field values, you will need to write a plugin which will override the default permissions and generate a new FogBugz page for the status info and/or a "raw page" to provide an RSS feed.