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FogBugz doesn't put the in-Reply-To: header on emails it sends out.

This breaks threading in the end user's email reader. It should be trivial to track the Message-ID of incoming case email and use the id for the In-Reply-To: header when making the reply.

In this way and end user has a correctly functioning threaded email view in their mail reader.

Presently the fogbugz emails are all "new" messages, with no thread history. A user should not need to go to a fogbugz interface on the web or elsewhere to carry on a discussion about a case when they have a fine (and familiar to them) email program sitting in front of them:-)

Cheers, - Cameron

Case FC1919465

edited Aug 31 at 14:38

adambox♦♦
23.9k●1●22●63

asked Mar 19 2010 at 23:00

cameron
281●1●2

adambox · Answer 1 · 2011-08-22 17:48:26Z UTC

1

Thanks for the feature request! We'll file it as an official request when it reaches our top 100 feature requests by votes. To get it there, vote up this question!

edited Aug 22 2011 at 17:48

adambox♦♦

answered Mar 23 2010 at 18:56

Ted♦♦
5,000●4●10

Thanks. I've been thinking that tracking message-ids and in-reply-to can also let you stitch together things if the user mangles the case id in the subject line, and that "this message is in-reply-to one of fogbugz' issued message-ids" is a userful antispam mostly-white validation. Cheers, - Cameron Simpson – cameron Mar 24 2010 at 6:18

Feature Request: Include “in-Reply-To:” header on emails sent from FogBugz

1 Answer