Question

Is it possible to create a report or search filter that will allow me to review all cases I have ever touched (e.g. assigned to me at one point or that I have added comments to)?

Answer 1

Sure, a basic solution could look like this:

project:"your project name" AND editedby:"me" AND (status:open OR status:closed OR status:resolved)

... you could add something like

created:"september 2008 .. october 2009"

to lock down the time period.

Cheers, Justine

Answer 2

editedby:me will catch all cases you've ever edited, but not cases that are assigned to you but never edited by you. I'd recommend something along the following lines:

assignedto:me OR openedby:me OR show:Subscribed OR editedby:me

This will give you cases that you've opened, plus cases currently assigned to you, plus cases you've ever edited, plus cases you're currently subscribed to.

Answer 3

editedby:me

That will give you exactly what you asked for. As Justine points out, you can limit results by adding other axes as you like but the results may no longer give every case you have ever touched.

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Something to keep in mind is that time sheet entries don't show up as case edits. So if for some reason you put time against a case by using the "Edit Timesheet" functionality, but never directly edited the case, your search wouldn't catch it.