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I'm trying to schedule a project, and want to assign some cases to an as-yet-unemployed resource, so setting up a virtual user of "New Hire" seemed the way to go. But, I can't create the virtual user without specifying an email address. Perhaps explain that email notifications can be turned off when creating a virtual user, or allow a virtual user to be created with an email. |
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I agree that requiring an email address is irritating for virtual user creation. The ability to have an email address associated with the virtual user is useful, for example to blast a new case to a team and let them figure out who wants to take it. However, I am sure that requiring an email address simplifies the back-end user code because all users are, pretty much, the same. What we do for virtual users is give them a dummy email address at the example domain, example.com. This domain is reserved for documentation use and cannot be registered to anyone, as per RFC 2606, Section 3. For example, we have a user called "--Nobody--" and the email address for that user is nobody@example.com. |
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