Question

In my mailbox setup in FogBugz, I want to have FogBugz email a confirmation in reply to each incoming email. Can I do that and how much can I customize the email format?

Answer 1

You can configure the template right on the mailbox configuration page. Click Admin -> Mailboxes, then click the edit icon next to the one you want to setup. Set "Reply Automatically" to yes and edit the template below. You can use the following template fields which will be filled in automatically. Make sure to leave the case number in the subject so replies to the notification come back to the same case in FogBugz

{case}      the case ID number
{sender}    the sender's email address
{subject}   the subject of the incoming message
{ticket}    the external customer reference number to this case;
            includes a random password for security
{url}       the URL of the FogBugz install
{ticketurl} a link the customer can use to check the status of their case
{fullname}  the full name associated with this mailbox
{email}     the email address associated with this mailbox

Online documentation

Answer 2

What if I want more than those 8 template fields? Perhaps I want to tell the user the due date, or which user the case is assigned to, or some other piece of data? If you could use this ability, go vote up this question.