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I've made sure that the primary contact on the project has notifications turned on. Notifications are working properly when I assign cases back and forth. Is this a bug?

Fog Creek Case FC1859996

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Just tripped over this myself... – Roddy Mar 19 2010 at 14:15
Looks like this same bug is preventing notifications from being sent when submitting a BugzScout case, too. – Rob Sobers♦ Mar 23 2010 at 17:56
Is this resolved yet? And is there any way of tracking it from the FC number above? – Roddy Mar 10 at 21:05

closed as no longer relevant by Bradford♦♦ Mar 11 at 15:18

1 Answer

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UPDATE: This bug was fixed in FogBugz 7.3.

Yup, this is a bug that has been repro'd and filed with the FogBugz team. A fix should be available in a forthcoming release.

A temporary workaround:

Assign a (different) virtual user as the primary contact and then add a custom workflow to automatically assign cases to the "true" primary contact when opened.

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Thanks. I'll give the workaround a shot. – Roddy Mar 19 2010 at 14:15
Workflow workaround works fine. Thanks! – Roddy Apr 2 2010 at 11:12
Has the workaround stopped working recently. I've realised that incoming notifications stopped for me a month or so back.. – Roddy Mar 10 at 21:04
@Roddy Nope, there's no regression as far as I can tell. If you can replicate the issue, please email customer-service@fogcreek.com and we'll take a look. – Rob Sobers♦ Mar 11 at 17:06

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