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Or does it simply set the sCustomerEmail field's value?

edited Jul 18 2010 at 15:19

adambox♦♦
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asked Mar 1 2010 at 18:58

Rob Sobers♦♦
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Rob Sobers · Answer 1 · 2010-03-01 19:06:05Z UTC

No, specifying a value for sCustomerEmail when creating a case via the XML API does not send an auto-response e-mail. Auto-responses are sent when a customer creates a case in FogBugz via e-mail and the public case submission form (when e-mail address is provided).

Specifying sCustomerEmail does, however, allow you to click "Reply" in FogBugz case view to interact with the correspondent.

If I specify sCustomerEmail when creating a new case via the XML API, do they get a notification e-mail?

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