We have used Fogbugz for years (since v4, currently running v6). A few times a year we will find that the Fogbugz Maintenance service has stopped.
It is "no big deal" in that we just start it up, and all is well.
It is a big deal because we usually (for example, yesterday) will lose a day of work because some user does not live in his FB list, and did not get an email of new (urgent) cases being assigned to him.
OK, so that is the situation.
The question is: How can we monitor that the FB maintain service is running?
On the web software we make, we have monitoring URL's, and we point a web monitor service at those urls. When the urls time out, or return errors, the monitor service sends an SMS message to the phones of the two ops guys, and they jump on it. (Our web app has services like the FB maint service, and the monitor urls also are able to tell if those services are alive.)
Can we do this in FB?
(Let us know if this is in FB6, 7 or both... we need to know these things...)