Is it possible to track time spent on customer support calls and other adhoc work?
We are evaluating alternatives to our timesheet keeping at our organisation. We are an ISV and our developers generally work on cases registered in FogBugz. However, we also require the timetracking software to be used by our sales, accounts admin, consultants, helpdesk and office administration staff. Typically they would enter their time on an adhoc basis. At the end of the month these records may be used to bill our customers.
Is their the capability in FogBugz timetracking to handle this or is this outside the scope ?
