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1

Autosort system not works well in my case. It only sort in Inbox (is this a feature?) and mostly it classifies user emails to spam folder.

How can I reset it?

flag	asked Feb 23 2010 at 14:39 Atakan Eser 63●4

Greg Saven · Accepted Answer · 2010-02-23 17:33:56Z UTC

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On the Admin menu, click Site to open the Site Configuration page. On the Advanced tab, towards the bottom, there is an item labeled "Reset FogBugz Autosort".

answered Feb 23 2010 at 17:33

Greg Saven♦
2,409●1●5●13

Rich Armstrong · Answer 2 · 2010-02-23 18:25:22Z UTC

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It is intended to sort only the inbox or other projects that have an autosort mailbox pointed at them. You can find some best practices for autosorting here. If it's moving things into the spam folder, it's likely that you need to start moving things out of Undecided rather than just closing them there.

answered Feb 23 2010 at 18:25

Rich Armstrong♦♦
12.6k●11●28

I'm not closing cases in Undecided folder. I move them to appropriate projects & assign to developers immediately. For example, I have a folder named "wrong emails" (Undeliverable mails) in inbox. It's statistics are : Correctly sorted into 'wrong emails' 34 Email incorrectly sorted into 'wrong emails' 85 'wrong emails' email incorrectly sorted elsewhere 15 Are these ok? Almost 2 of 5 emails are dropping in this folder. After that we're moving them to appropriate projects. – Atakan Eser Feb 23 2010 at 18:38

Is there a way to reset AutoSort? I dont like way it sorts. So want to reset it to start over again.

2 Answers