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1

or scoutSubmit.asp

This has started occurring since we upgraded to FogBugz 7 on Linux. Our current version is 7.2.8

The bug is being submitted fine, but the email addresses associated with the virtual user are not receiving an email notification.

I've run through diagnostics, and everything is fine (including the pop3 test).

The virtual user has notifications on, and notifications are working for everything except cases created via scoutSubmit.php, which is odd - I agree.

Any ideas?

edited Feb 23 2010 at 20:26

asked Feb 22 2010 at 23:20

Glen Richards
53●5

Can you stop the FogBugz Maintenance Service and do a scoutSubmit, then check the MailQueue table for rows? – Rich Armstrong♦ Feb 25 2010 at 14:43

Rob Sobers · Answer 1 · 2010-03-26 15:41:23Z UTC

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The "ScoutUserName" parameter you supply with the call to scoutSubmit.php (or .asp) is the FogBugz username that the case is opened by; the case is assigned to whomever is specified as the primary contact for the project you've specified in the "ScoutProject" parameter.

~~If these two things are one and the same, FogBugz will not send a notification!~~

FogBugz never sends notifications when a user performs an action that only affects him/herself except for publicly submitted cases. This includes cases submitted via the public case submission web form and BugzScout.

A bug was introduced recently which nullified the exception I highlighted above in bold. This should be fixed as of 7.2.19. See related Q:

http://fogbugz.stackexchange.com/questions/2295/why-doesnt-the-primary-contact-on-a-project-get-a-notification-e-mail-from-publi

edited Mar 26 2010 at 15:41

answered Feb 24 2010 at 16:48

Rob Sobers
5,225●5●17

	Sorry, I don't understand. When we submit the report via scoutSubmit.php, we supply a ScoutUserName. This is the virtual user that the case gets assigned to. All email address associated with that virtual user should be notified. What am I missing? The only thing that has changed recently is the fact that we upgraded to FB7... ? Thanks for answering anyway. – Glen Richards Feb 25 2010 at 8:18
	OK, we have the "opened by" and the "assigned to" the same. But, up to recently, when a new case was created via scoutSubmit.php, we always got email notifications. I assume that scoutSubmit.php used to be an exception to the rule - and that exception was removed with FB7. That is, I FB6 and prior, when a case came in via scoutSubmit.php - it would always send a notification to the "assigned to" user, even when the "opened by" was the same user. This is a regresion, because we can't easily change our existing work flow to fix this problem. – Glen Richards Mar 21 2010 at 20:41
	Glen, I had the same exact experience; was using one user for both the opened by and assigned to via scoutSubmit.php and then all of sudden emails stopped working. I've been able to create two separate accounts which has resolved this issue for me as Rob recommended. – unknown (google) Mar 26 2010 at 6:05

db · Answer 2 · 2010-02-23 14:39:14Z UTC

If you run through FogBugz diagnostics (Admin -> Advanced -> Diagnostics), do you see any errors on steps 9 (POP3 Server Test)? You can check your mailbox settings under Admin -> Mailboxes.

Also, does your virtual user have email notifications turned on (Admin -> Users -> Edit User -> Email Notification)?

Not getting Email Notification of Bugz created by scoutSubmit.php

2 Answers