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We have a very distributed set of developers, and it's often useful to search our cases by geography - area code is a pretty good stand-in for us. I'd like to do a search like: assignedTo:"user.phonenumber.beginswith(242)" or some such.

Any suggestions?

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2 Answers

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I don't think there's a way to do that directly. I hope you get better answers soon, but my suggestion is a work around. If you don't use Groups yet, you could create groups of users by area code.

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That's a pretty good idea. I think it's better than using Area or Tags. – Marc Moroz Feb 20 2010 at 18:06
thanks! I did consider suggesting Area or Tags, but by using Groups you aren't requiring every person who assigns every case to find the geography info and enter it correctly. – PJM Feb 21 2010 at 18:12
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A plugin could implement an additional search axis to implement just that. If you're working with .NET, you could quite easily do this yourself.

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Good thinking. We've not gotten anything like this before. – Rich Armstrong♦ Feb 22 2010 at 21:39

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