Question

We use the Custom Fields plugin. We added a custom dropdown field called "Customer Satisfaction". For now, it has choices of Happy, Unhappy, and N/A. However, there are some others we may be adding.

Some of our FogBugz projects revolve around external customer interaction, so for those we want it to default to "Happy".

Many of our projects are for internal use. Customer Satisfaction should ideally be N/A for this by default. However, I can't do that currently. The default value of "Happy" gets set on a lot of cases that do not have any customer interaction.

It would be nice if the default value of this field could change based on the Project.

Case FC1440870

Answer 1

Custom Fields can be set to show up only for a given project as of FogBugz 8.3 and Drop-down custom fields can have a default value specified now as well. Just put your default value as the first one in the list, e.g.

default value
another value
more
--

This will show them in the same order in the drop-down and default to the first item in the list. Note the "--" value is used to represent no value set.

At the moment, drop-down fields cannot be set per-project. See this post for more information.

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We have a case open to consider allowing different defaults for a future release and the other post mentioned above covers the ability to have different fields with their own defaults for different projects. Please up-vote this question to show your support for adding this feature.

Answer 2

Ideally, rather than a field to capture a binary reading (happy, unhappy) FogBugz should enable the support specialist managing a ticket to initiate a customer sat survey when changing status to resolved. A simple survey with one or more likert scales would be fabulous to provide meaningful performance metrics to management.