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Public submitted cases (web interface) currently use the first email address in alphabetical order for replies. It would be nice, if we could assign a default email address to each project that is to be used in replies.

E.g. we have 2 mail accounts: support and sourcing For public submissions, the "sourcing" email address is used for replies, as it is alphabetically the first email address. We should be able to set the default email address for each project, including the inbox. (support emails go to the inbox, but public submissions use the sourcing email although the case will go to the inbox).

Fog Creek Case FC337226

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closed as no longer relevant by Rich Armstrong♦♦ Feb 21 at 14:37

3 Answers

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An upcoming version of FogBugz (8.9?) will have a fix where selecting the outgoing mailbox will change the project to the one where that mailbox sorts.

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We could use this as well. The "sticky" default doesn't help because we are replying to cases for several projects. Thanks!

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This feature would be great for us !!! thx Heiko

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