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I have updated my 'Subject' to the localized string '[Chamado #{case}] {subject}' and cases are not being uniquely identified anylonger.

When the recipient hits Reply on any of the messages I send, with a subject line of, say, '[Chamado #44] Problema 1', a new case is created.

Question is: why don't you simply use that field content as a parameter to your email parser ?!? Sort of 'Chamado #' as THE key to identifying the case? Or even better, anything which is out of the { } pair?

Thanks for the excellent software, regards,

Case FC1856358

edited Feb 15 2010 at 19:21

db♦♦
10.3k●5●12

asked Feb 13 2010 at 17:54

Fernando
31●1

db · Answer 1 · 2010-02-15 19:23:52Z UTC

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FogBugz currently looks for a few variations of "Case #{case}" but this has not been localized to all languages. I've opened a feature request to improve how our email subject line parser works and will update this question once we've come up with a solution.

answered Feb 15 2010 at 19:23

db♦♦
10.3k●5●12

	Greetings, db. I don't see it as a matter of localization, that way you'd be always tied to a not-yet-translated term. I see that a user could place whatever he wants on the 'subject' field, say 'Perestroika Case #{case}', and 'Perestroika Case #' would be your key for the parser. – Fernando Feb 16 2010 at 14:05
	I just wanted to give you a little background on how the process currently works, but I agree that's a useful option for us to consider. :) – db♦ Feb 16 2010 at 15:00
	For "advanced" users, the possibility to create a regex which a named group would be great... – Arsène von Wyss Feb 16 2010 at 20:47

Subject line renamed is not recognized by email parser

1 Answer