I can configure FogBugz to send an e-mail notification when a customer replies on a case, but I wish there were some visual representation in my case list to let me know when this happens.
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One visual representation that you'll see when a customer replies is that the color of the case link will change from purple to blue. This means that there's something new in the case since you last looked at it. You can create a filter that includes the search criteria:
Something else you could do is, when you reply set the case's status to "Resolved (Responded)" or click "Reply and close." This will make the case drop off your active cases list. When the customer replies, the case's status will automatically be changed back to "Active." |
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