Question

Our organization uses Lotus Notes. We had the administrator enable the POP3 mailbox, but we're seeing some odd behavior.

• Every now and then, FogBugz tells us that a message is stuck in the mailbox and that we need to log in and clear it out. When we log in, we don't see anything in the mailbox.
• When we go back to FogBugz, it seems that a message was imported, but we usually see two copies of it.

Answer 1

We've seen at least one case where Lotus Notes POP3 mailboxes were not operating correctly. When we are done importing a message, we issue the DELE [message id] command to the POP3 mailbox. If this command is not respected, or if there are two messages with the same ID number in the POP3 mailbox, FogBugz sees the same message ID twice, and assumes that the first import was a failure. This is why we post the notification of a stuck message.

If the import of the duplicate/not-deleted mail goes successfully the second time, a duplicate case is created and the message is removed from the mailbox, leaving you with two cases and a stuck message notification, but no stuck message.

We have not yet been able to determine whether this is due to incorrect deletion or duplicate IDs.