Now that FogBugz supports IMAP, the preferred way of doing this is to simply use a mail client to move the message into the FogBugz mailbox for pick-up.
FogBugz 7 does support this type of behavior. I've just forwarded emails from Outlook into FogBugz and FogBugz picks up the correct correspondent (the original sender, not me).
- FogBugz looks for the presence of Fwd: or FW: (case-insensitive) in the subject line, so you have to be using a mail client that does this (e.g., if your Outlook is in Swedish, this will put VB: for forwards, which will not be picked up).
- The forward must not have any text before the quoted message, other than whitespace and the quoted message must start with one of these lines:
---------- Forwarded message ----------
----- Forwarded by
------ Forwarded Message
- The message must be forwarded from an email address that corresponds to a FogBugz user.
Please report problems with this expected behavior as bugs directly to us.
If you have an autoresponse setup for the mailbox, note that FogBugz will send it to the FogBugz user who forwarded the email, not the original sender. FogBugz will only send emails to people who specifically request them, in this case, the actual person who sent the email to FogBugz. Therefore, the FogBugz user will have to forward the autoresponse back to the original sender.
Note also that this is intended to be a temporary stopgap while clients learn to stop emailing firstname.lastname@example.org, who has always been so helpful but seems overloaded recently, and learn to email the email@example.com POP3 mailbox, which has three eager new hires just waiting to help them while Dave takes a much-needed rest. This is not intended to be a long-term solution, or to allow you to use a hybrid of your Outlook and FogBugz's built-in mailbox as a way of getting around having to implement a POP3 mailbox.
Since this is intended as a temporary measure, we cannot promise that it will work in all cases, or that we will make it work in all cases. If it doesn't set the right correspondent, please just set it yourself in FogBugz.
You can also use the the Thunderbird redirect add-on to bounce a message to a new address without altering the headers.