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We have a large number of email aliases all redirecting to the email account that gets queried by [hosted] FogBugz.

Is there a way to see the email address that a case/email was originally sent to in a filter or, preferably, as a column in the list view?

I appreciate that FogBugz was not designed for use with email aliases working this way and a better solution would be for each email address to have a separate inbox with FogBugz querying them individually. (Thus making it easier to sort separate types of case.) Unfortunately that would be a lot of work to migrate to and something I'd like to avoid if possible.

edited Feb 2 2010 at 21:00

JohnFx♦
2,163●9●18

asked Feb 1 2010 at 11:52

Matt Lacey
57●5

db · Accepted Answer · 2010-02-01 14:51:52Z UTC

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You should just be able to use the "to" search axis. So if you were looking for emails sent to "matt@domain.com" you would search for "to:matt@domain.com".

answered Feb 1 2010 at 14:51

db♦♦
11.4k●7●13

	I was after a way to do this without having to maintain saved filters for multiple addresses but I guess there isn't one – Matt Lacey Feb 4 2010 at 12:37
	I agree it would be useful to have this as a column, but I think part of the problem is that this can quickly become ambiguous (at least if only one address is to be displayed) since multiple people can be emailed from a single case. Another option might be to look at the "correspondent" column. This might have what you're looking for. – db♦ Feb 4 2010 at 14:35

adambox · Answer 2 · 2010-10-26 22:17:07Z UTC

You could write a plugin which looks at each case edit in IPluginBugCommit. If it is an incoming email event, it would find the To: from the email and put it in a field it adds to the CBug object, if that field isn't already populated. The plugin would then add a grid view column to show that field.

How to view the email address a case was originally sent to?

2 Answers