Question

Is it possible to create recurring cases? For example, we would like to create recurring scheduling items for weekly staff meetings.

Thanks -

-James

Answer 1

Not natively, but a script is available, and it would be fairly easy to do this as a plugin.

I'd encourage you to vote up on the associated plugin request.

As a plugin:

1. Write a plugin with hooks to the plugin configuration page and to heartbeat.
2. Give it a configuration page which allows you to specify the details of the case(s) to be created, as well as a frequency.
3. In heartbeat, write your logic for detecting when it's time to spawn cases and do so when appropriate.