Question

When Autosort is on, spam-handling works fine: a "magic" undeletable Spam area is created and pressing the Spam button closes a case, sends it to the Spam area, and the case no longer shows up in regular searches.

For various reasons I cannot use Autosort, so I have to deal with spam manually. I created an area named "Spam" in the appropriate project. However, I encountered the following problems when selecting an inquiry and pressing the Spam button:

1) The case is not automatically moved to the Spam area.

2) The case still shows up in regular searches.

3) If I manually move the case to the Spam area, the case still shows up in regular searches.

So how do I get the spam-handling stuff working when Autosort is off?

Answer 1

Unfortunately it only works as a whole package.

Answer 2

We've never heard of someone wanting the spam button and area, but not Autosort. The only solution here would be to create your own plug-in to add a Spam button and area. You could likely replicate most of the functionality.