If I send an email to multiple addresses, including a FogBugz email address, when FogBugz replies to that email, it moves all but one email address down to the CC line. What gives?
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The short answer is that FogBugz is designed to interact with single correspondents, not with groups of people, so we want the correspondent on the email to be clearly denoted. Thus, we move all other addresses to the CC field. |
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"We want the correspondant to be clearly denoted" - hmm .... Okay. But. What about when we the users want to have more than one person in the To: field? I see a strong use case for multiple To: recipients - forwarding an email to a group of people inside the company. For instance, Customer Care receive an email regarding a serious problem with the product registration web page. This needs to be flagged with both Communications and Web team's product owner. Neither of these teams use FB. Both recipients need to be on To: so that they treat the email as equal priority (CC often means "fyi" to people). Both also need to be on To: so that replies go to everyone when pressing Reply (FB already includes the CCs, but Outlook doesn't unless you specifically use Reply to All). Could you flag this feature/bug for discussion? Thanks for all your great work! Justine |
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I don't know whether this is all that related, but someone pointed me here when I was looking for a way to email all correspondents for a case (not just the ones in the most recent email event). In case it is helpful here, here is the answer I found for my question. |
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