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I tried using the {fullname} and sender: {sender} expansions in outgoing email and they are replaced with NULL text. In my options page my full name is filled out. The other replacements still seem to work, but not those two. We are self-hosting FB 7. How can we diagnose the problem and fix it? |
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I think these expansions are related to the outgoing mailbox. If you use one of these expansions prior to ever sending email from a case then {sender} and {fullname} may in fact be null entries in the database. a better choice may be {username} or {useremail} as this is the logged in user and email of the logged in user. |
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