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We'd like to randomly distribute enquiries that come to a particular email address throughout our team. I realise we could assign them to a virtual user, but I'd like them to be assigned to a specific person, having that person chosen randomly (or in sequence).

I looked at the new workflow plugin but couldn't see suitable settings there. We'd be open to writing something custom if that's what it takes to make this happen.

We're using FogBugz on Demand.

edited Aug 18 2010 at 22:11

Greg Saven♦
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asked Jan 20 2010 at 18:30

Paul F
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	Anyone can submit their plugins for availability on On Demand... – Michael Pryor♦ Jan 22 2010 at 1:30
	In the end we wrote a custom application that uses the FogBugz API to assign cases to our employees. – Paul F Feb 5 2010 at 17:02

Michael Pryor · Accepted Answer · 2010-01-21 03:27:01Z UTC

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Sure, you could do this with a plugin. On commit, you could select from a bunch of people and change the assignment (or even add a virtual user called "up for grabs" and if your plugin saw that come in, would pick someone from the list).

answered Jan 21 2010 at 3:27

Michael Pryor♦♦
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	Thanks Michael. I will speak to the team about developing a plugin. If we write it, will you be able to make it available so we can use it with On Demand? – Paul F Jan 21 2010 at 15:38
	Yup, so long as it has no gaping security holes. fogbugz.stackexchange.com/questions/1144/… – Jude Allred♦ Jan 22 2010 at 20:36

Tim · Answer 2 · 2010-01-21 03:50:42Z UTC

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I like Michael's answer - that is a great idea for a plugin.

(This is just the kind of thing i suspect the plugin architecture was meant for.)

edited Jan 21 2010 at 3:50

answered Jan 20 2010 at 22:15

Tim
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Is it possible to randomly assign new cases?

2 Answers