Today as you know, a customer submits an email request to FogBugz which then replies to them with an email with a link to that case. When they click on the link, they can see the details of that case. FogBugz will also show them other cases they submitted.
We are running into an issue whereby we have multiple users at a customer site submitting requests / cases. Each user wants to see ALL cases submitted by anyone in their company, not just themselves. Does FogBugz provide any better visibility to people who only need read only access to their company's cases to check statuses, etc? Also, does FB provide any kind of dashboards or reports to these external customers, so they can quickly see a snapshot of their cases and the statuses / expected completion times, estimates, etc... of their cases?
